ServiceNow uses a proprietary database technology called the "ServiceNow CMDB" (Configuration Management Database) as its underlying database. The CMDB is a key component of the ServiceNow platform, as it stores and manages configuration items (CIs) and their relationships, providing a centralized repository of data for IT assets, applications, and services.
The ServiceNow CMDB is built on top of a relational database management system (RDBMS). Initially, ServiceNow utilized MySQL as the RDBMS for its CMDB. However, in recent years, ServiceNow has transitioned to using its own custom-built database technology known as "ServiceNow High-Performance Instance Configuration Database" (HPICD).
HPICD is designed to provide high scalability, performance, and reliability for the ServiceNow platform. It is optimized specifically for the unique needs of ServiceNow's data model and offers features tailored to support the complex relationships and configurations managed within the CMDB.
ServiceNow's decision to develop its own database technology allows them to have greater control over the performance, scalability, and functionality of the CMDB, ensuring it meets the specific requirements of the platform and its customers.
It's important to note that while ServiceNow uses its proprietary CMDB database for its core functionality, it also supports integrations with external databases and systems through various methods such as database connectors, web services, and APIs. This allows organizations to leverage their existing databases or connect to external data sources as needed within the ServiceNow platform.
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